Last time we talked about the importance of considering customer service and the “chain of command” when considering hosted VoIP providers. In this article we look at three more important considerations to make before you sign on the dotted line.
3. Consistent experience
For VoIP service owners, this question is not really relevant, but if you are considering a VoIP reseller, you need to know how they will ensure all of your users have a consistent calling experience. Worse still, an inconsistent service may have a major negative impact on your customers’ calls.
4. Transparent pricing structures
Often VoIP providers offer extremely attractive prices up front whilst burying other costs in the back of your service agreement. Many VoIP resellers have earned themselves bad reputations by offering ridiculously cheap services up front and then offset their losses through hidden charges or terrible technical support provision.
5. Responsibility
In the event that you decide to use a VoIP reseller (and there is nothing wrong with that at all), make sure you check who is responsible for what between the parties involved in the service. If a reseller goes under, how does that affect your relationship with the parent company? What happens if another partner in the network closes down owing money? How is your telephony service maintained?
Choosing a VoIP provider may be more complicated than initially envisaged, but it definitely pays to do your homework before signing up. If you can find a hosted VoIP provider who can answer all five of these questions, you could be on to a winner!
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