More and more small and medium-sized businesses are getting on board with VoIP telephony, enjoying the reduced costs and increased flexibility offered by the technologies. But VoIP opens a whole world of new features that may actually boost productivity yet further.
Better voicemail functionality
Most phone systems take messages automatically when you are away from your desk and unable to take a call. Some even allow you to dial-in remotely to collect voicemail when you are out of the office. But a hosted VoIP solution also offers other benefits.
One of the many VoIP capabilities of modern systems is the ability to receive a copy of the voicemail attached to an email as an audio file. You can then listen to the message wherever and whenever you have a few seconds to spare. Other systems can transcribe the message, sending it as a text message or email, and saving you the hassle of navigating your dial-in switchboard and menu options.
Seamless offsite call routing
Another of the hosted VoIP capabilities is the ability to route incoming calls virtually anywhere. If you are expecting an important call but need to leave the office for a few hours, you can still answer the phone using a correctly configured smartphone app.
The smartphone VoIP app acts exactly like the handset on your desk, so your VoIP switchboard knows to route any incoming calls to your mobile. Your clients will never know the difference, and you will never be out of contact.
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